Pillar Stone’s centralized management services contribute significantly to the success of its clients.
Pillar Stone Healthcare Company, LLC is responsible for recruiting, training and evaluating all non-medical staff, For clients in Houston, Pillar Stone provides all non-medical staff, including site directors, office managers, receptionists, insurance verifiers, and marketing personnel.
Billing and Collections
All patient and insurance information is collected at the facilities. The information is then securely transmitted electronically (HIPAA-Compliant) to Pillar Stone headquarters. Once the information has been fully verified and the services properly coded, claims are generated and submitted for payment, either electronically or by regular mail. All claims are tracked until final resolution.
All standard types of medical billing are accommodated, including Medicare, Medicaid, No-Fault, PIP, Workers’ Compensation and commercial insurances. Pillar Stone provides its clients with a variety of standard and custom reports, including Aged Trial Balance Reports (ATBs) and Payer Mix Reports.
Credentialing & Contracting
Pillar Stone supplies comprehensive credentialing/contracting services, including the gathering and maintenance of all pertinent documentation necessary for the completion and submission of applications on behalf of all clients’ physicians and/or facilities, including initial credentialing and re-credentialing for Medicare, Medicaid, TPAs, commercial plans, etc.
Additionally, as a result of the size and quality of Pillar Stone’s client base, the credentialing/contracting team has established long-standing, successful working relationships with many health care organizations and payors.
Pillar Stone provides all Human Resources functions, including non-medical staff recruiting, record keeping, payroll, 401(k) plans, health insurance, voluntary health programs, Workers’ Compensation coverage, and other employee benefits and programs.
Pillar Stone plays an integral role in assisting clients with the development and implementation of marketing plans and strategies; designing and producing informational/promotional materials; and creating print, radio and TV ads.
Pillar Stone is well versed in regulatory requirements, including those of AHCA, ACR, HIPAA, OSHA, etc., and is experienced in assisting clients in the establishment and implementation of policies and procedures necessary to meet them.
Pillar Stone provides the equipment and supplies at every client facility. The company maintains national accounts, participates with GPOs, and benefits from high-volume discounts, enabling it to pass cost savings on to its clients.
On behalf of its clients, Pillar Stone provides bookkeeping services, manages accounts payable, collects information for tax filings and audits, and prepares budget and financial reports, including balance sheets, income and cash flow statements, and variance analyses.
Pillar Stone’s implementation of proven operational policies and procedures helps its clients’ offices run efficiently and cost effectively.
Pillar Stone provides a full array of reports designed to measure the effectiveness of the billing & collections effort and to pinpoint problem areas. Pillar Stone also provides referral source analyses to assist clients in developing and implementing marketing strategies.
Information Technology (IT)
Pillar Stone provides and supports all systems necessary to service its clients, including RIS, PACS, Physician Portals, Billing & Collections, Customer Relationship Management (CRM) software, HR, Accounting Systems, and outsourced solutions. IT also provides and maintains all of the computers at client facilities and all of the department computers at Pillar Stone headquarters.